Frequently asked questions
Can’t find your question here? Reach out to us through the form on our contact page, email us at info@kinto.nl, or schedule a consultation call.
You can also call us on weekdays between 09:00 and 17:00 at 085 08 86 225.
Your subscription
Once we’ve scheduled a delivery appointment and the license plate is known, we can send you an online driver’s declaration upon request in advance. Otherwise, the declaration will be sent within 5 working days after the car has been picked up or delivered. You can use this declaration to apply for your parking permit.
Our standard cars are comfortable and well-equipped. Looking for extra luxury and convenience? Choose the upgrade option. This includes features like enhanced speakers, LED lighting, a smart entry system with start button, a digital dashboard, a larger multimedia screen, bigger wheels, and rear privacy glass. Check the product page of your chosen car for specific details.
No, the upgrade option is not available for all cars. On each car’s product page, you can see if an upgrade is possible and which features are included. Currently, upgrades are available for the Toyota Yaris and Yaris Cross.
Yes, you can! However, you will need a valid driving license recognized in the Netherlands and a Dutch residential address. If you’re planning to move in the future, please contact us, and we will help you find a suitable solution.
Your KINTO Flex subscription includes all-risk insurance, maintenance, tax, roadside assistance in almost all of Europe, and your chosen number of kilometres per month. Learn more about customizing your car subscription on our page: How it works? Step-by-step guide.
Absolutely! If you’re planning to buy a house, KINTO Flex is a smart choice. Our car subscription is not registered with the BKR, so it will not impact your mortgage application.
KINTO Flex is the ideal solution for those needing a car for a limited period. We offer short minimum terms of 3, 6, or 9 months. After this period, you have the flexibility to cancel on a month-to-month basis or continue driving for as long as you need.
Almost all our cars come with automatic transmission, with a few exceptions clearly specified otherwise. All vehicles are equipped with standard air conditioning and support Apple CarPlay/Android Auto. Explore detailed specifications for each model.
Currently, we do not offer fully electric models in our range, but this may change soon. Do you have a preference? Be sure to let us know!
Your car comes equipped with factory tyres (summer tyres) as standard.
With KINTO Flex, you can choose the duration and monthly mileage that best suits your needs. For the contract duration, you can select from 3, 6, or 9 months, and after the minimum term, you have the flexibility to continue driving as long as you wish. Additionally, you can choose for mileage packages of either 1,000, 1,500 or 2,000 kilometers per month. Discover more options directly in our configurator.
We require a one-month notice period for cancellation. Therefore, if you intend to return the car after the minimum term, such as six months, please inform us by the end of the fifth month.
You cannot fully customize your car. All our cars come well-equipped as standard with key features such as air conditioning, Apple CarPlay/Android Auto, and a rearview camera.
We have cars in various colors. When scheduling the delivery appointment, we’ll discuss which colors are available and your preferences. Please note that we cannot guarantee a specific color.
You can reach us by phone Monday through Friday from 08:00 to 17:00, or you can send us an email, and we will respond as soon as possible. For additional details, please visit our contact page.
The subscription process with KINTO Flex is simple. First, select your car, determine the minimum term, and choose your mileage bundle. Then, decide on any additional options and place your order for the KINTO car subscription. See the full step-by-step plan on our page: How it works.
We offer minimum terms of 3, 6, or 9 months. Once this term is over, you can cancel month-to-month or continue driving for as long as you like.
Yes, your KINTO Flex subscription can be canceled month-to-month once the minimum term has expired.
No, there is no maximum limit on the kilometres you can drive. When you subscribe to a car with us, we offer three different mileage bundles: 1,000, 1,500 or 2,000 km per month. Unused kilometers roll over to the next month for the entire duration of your subscription. Need to drive more than your monthly bundle? No problem! You’ll simply pay €0.18 per extra kilometer at the end.
During the subscription period
If you wish to cancel after your minimum contract period has ended, you can use the cancellation feature in the KINTO app. Select the desired date on which you want to end your subscription, and we will contact you to finalize the process.
Yes, your partner and children can ride in the car as long as they live at the same address and hold a valid driving license. However, if friends or other family members want to drive the car, you must always be present in the vehicle.
Yes, you can transfer unused kilometres from your monthly bundle to the following months during your subscription. At the end of your subscription, we calculate the total number of kilometres driven. This feature is useful for holidays or additional family visits across the Netherlands, for example.
With KINTO Flex, after your minimum term, the subscription continues until you cancel, with just one month’s notice. Over time, you may have the option to change vehicles, receiving a similar but newer car.
No, KINTO does not provide a parking permit for the car. You will need to arrange this independently. If you require the license plate number before picking up the car, please contact us, and we will work together to find a solution.
If there is a glitch or any problems with the app, you can try again later or contact our customer service for assistance.
If you want to change your subscription, we are happy to help. Contact us via our customer service or through the app.
You can change your details in the KINTO app or by contacting us via email. We are happy to help!
Yes, you can take your KINTO car abroad. We have compiled a list of countries where you can drive with your KINTO car. For the full list, please refer to the Terms and Conditions.
No, KINTO cars do not come with a fuel card.
Accidents & maintenance
In the event of misappropriation or theft, it is important to report it to the police as soon as possible. If you witness it happening on the spot, call 112 immediately. In other cases, contact the local police.
Then, inform our customer service during business hours. If we are closed, please send us an email, and we will get back to you as soon as possible to assist you further.
Is there a third party involved in the damage? Clear the road, find a safe location, and complete a European accident report together with the third party (this can be found in the glove compartment). Then, send a photo of both the front and back of the form, along with photos of the damage, via the KINTO app. More on our accidents and damage page for assistance.
It is important to describe the cause of the damage in as much detail as possible on the accident report. Also, include photos of the damage and the situation, as this can help establish liability. We will then forward the damage report and photos to the claims handler, who will work with the other party’s insurer to determine fault.
Is there only damage to your vehicle and/or is there no third party involved? Can you still drive? If yes, you can easily report this one-party damage to us via the KINTO app.
You should report all damage, whether large or small, to us immediately. Damages that do not prevent you from driving, like scratches or dents, can be reported using the KINTO app. You can upload photos of the damage right away so we can assess its severity and discuss an appropriate solution with you. If you’ve been in an accident and cannot continue driving, please refer to our accidents and damage page for assistance.
When your car indicates that maintenance is needed, please contact us immediately.
If a red warning light appears on the display, it indicates a danger. Depending on the symbol, you should immediately park your vehicle safely and contact us or our roadside assistance service. This can be done easily via the app.
Yellow/orange warning lights indicate that a safety check is required. Contact us for further instructions.
For more information on indicator lights and special warning lights for electric cars, please refer to the instruction booklet in the car.
You should report all damage, whether large or small, to us immediately. Damages that do not prevent you from driving, like scratches or dents, can be reported using the KINTO app. You can upload photos of the damage right away so we can assess its severity and discuss an appropriate solution with you. If you’ve been in an accident and cannot continue driving, please refer to our accidents and damage page for assistance.
In case of damage, we apply a deductible of €750. Optionally, you can reduce this to €400.
Every car is insured comprehensively with us. However, there is an insurance deductible of €750. You have the option to reduce this deductible to €400 if desired.
In the event of a traffic accident, first ensure your safety and that of others. If there is immediate danger, call 112 right away. Additionally, our emergency line is available 24/7.
If you’re unable to continue driving but it’s not an emergency, pull over safely, preferably to the right shoulder and behind the guardrail, and put on a safety vest. Then, call our roadside assistance. All our cars come with 24/7 roadside service. For more information, visit our accidents and damage page.
Charges & invoicing
When returning the car, the condition will be recorded in the return form. It is important to report any damage promptly; you are only liable for damage up to the amount of your excess. Normal wear and tear does not need to be reported. Make sure the car is clean both inside and out to avoid additional cleaning fees.
When returning the car, you must return everything that came with it, including the keys, registration certificate, maintenance booklet, and accessories. Don’t forget to erase any personal digital data, such as navigation history and phone connections.
If you discover any unreported damage, please report it in advance through the damage form in the app before returning the car.
Yes, a deposit is required when you take out our car subscription. This deposit must be paid before you pick up the car. The amount of the deposit will be clearly indicated during the configuration of your subscription.
Yes, all of these are included in our service. So you can hit the road safely and without any worries.
You can easily find all your invoices in the KINTO app.
Fines are your responsibility. Once received, we settle them via separate invoicing and charge an administration fee for processing. You can view the invoice in the app.